Client Services with Search Seven
At Search Seven, we believe great results start with great relationships.
Our client services model is built on our core ethos of People, Purpose, Profit - ensuring that every partnership is grounded in integrity, transparency and long-term collaboration.
It’s an approach that promotes trust and drives long-term success. Because when our people and clients thrive, results follow naturally.
Our Ethos: People. Purpose. Profit.
Our ethos of People, Purpose, Profit (in that order) means every decision we make is designed not only to deliver ROI, but to make a positive impact.
This ethos not only drives our charitable giving and social purpose, but also our approach to our client services.
- People: investing in clients and team relationships.
- Purpose: driving meaningful impact through relationships and shared strategic goals.
- Profit: as a by-product of doing the right thing.
We’re not just here to manage campaigns; we’re here to become an extension of your team. From the first conversation to ongoing strategy and performance reviews, we focus on what really matters.
Dedicated Channel Expertise
Every client at Search Seven is supported by a dedicated, channel-specific Account Manager.
Whether it’s Paid Search (PPC), Paid Social, Search Engine Optimisation (SEO) or Analytics, you’ll have a specialist who lives and breathes your channel, ensuring you always receive expert guidance and proactive optimisation.
Our specialists don’t just work in silos. We collaborate across every channel - proactively sharing insights, exchanging ideas, and building connected strategies that deliver cross-channel solutions for our clients.
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Client Services with Search Seven
When you partner with Search Seven, you’ll benefit from ongoing strategic support and transparent communication designed with you in mind. We build a service tailored to your business, which - depending on your preferred package - can include:
- Regular Check-In Calls (fortnightly or monthly, depending on your plan)
- Business Review Meetings to track performance and progress against objectives
- Strategic Planning Sessions to refine direction and identify new opportunities
- Agency Alignment Meetings to ensure all external partners are working together effectively
- Access to a Bespoke Reporting Dashboard for real-time performance insight
- Direct Access to Your Specialist Team working with industry experts who know your business and your goals
Built to Last: Long-Term Relationships & Retention
Our commitment to people and purpose translates into measurable results - not only through the success of our campaigns, but in the strength and longevity of the relationships we build. By focusing on collaboration, transparency, and shared goals, we’ve built partnerships that go beyond individual projects. This approach has driven a client retention rate of nearly 85% in 2025, reflecting the trust, satisfaction, and sustained value our clients experience through working with us.
Not only are we proud of our award-winning performance results, but also of the relationships we have built along the way.
The Cruise Line, Managing Director"When we first engaged Search Seven, I was sceptical of agencies, having had our fingers burnt in the past. We entered the relationship with caution, but those concerns quickly proved unfounded. Everything Gavin promised in our first meeting has been delivered – and more. Now, looking back on three consecutive record-breaking years, I can confidently say that Search Seven have been a key foundation in making that success possible”
Working with Search Seven
If you’re looking for a digital marketing agency that values relationships as much as results, we’d love to talk.
With decades of combined experience and a reputation for clear communication, we help brands grow through insight-driven strategies that hit KPIs and build lasting trust.
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Keen to learn more about Search Seven? Get in touch!
For new business:
Book a meeting with Harley
For partner enquiries:
Book a meeting with Gav